Bag PLUS aims for customer satisfaction. Please review our refund and exchange policies below.
1. Exchange Policy
- Customers may exchange items within 7 days of purchase if they are in their original, unused condition with intact price tags and a valid purchase receipt.
- Discounted items are non-exchangeable.
- Items must be returned in their original packaging with all accessories and tags attached.
2. Refunds
- Cash refunds are not available. Instead, store credit or an exchange for another item will be offered.
- Returned items must be unused, in saleable condition, and accompanied by the original receipt.
3. Non-Exchangeable and Non-Refundable Items
- Items on sale, discounted products, and those bought under special promotions cannot be exchanged or refunded.
- Used, damaged, or altered items are not eligible for return or exchange.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. How to Initiate a Return or Exchange
To request a return or exchange, contact our customer support team at [insert contact details] with your order details and reason for return/exchange.