At Bag Plus, we want you to shop with confidence and have a clear understanding of the warranty support available for eligible products. Warranty coverage may vary depending on the product, brand, manufacturer, and applicable warranty terms.
Warranty Coverage
Warranty coverage applies to eligible products where a genuine manufacturing or product-related defect occurs within the applicable warranty period. Depending on the product and issue, an approved claim may be resolved through repair, replacement, or another applicable remedy.
Local Warranty – Sri Lanka
Customers in Sri Lanka can contact Bag Plus regarding warranty issues with eligible products purchased from us. Please provide your order details, proof of purchase, and relevant photographs or videos so our team can assess the issue.
International Warranty
International warranty arrangements may differ depending on the product, destination, brand, and applicable warranty terms. Customers outside Sri Lanka should contact Bag Plus before returning a product so that the appropriate warranty process can be confirmed.
What May Be Covered
Warranty coverage generally applies to genuine manufacturing or product defects identified within the applicable warranty period. The exact coverage depends on the individual product’s warranty terms.
What May Not Be Covered
Warranty coverage may not apply to accidental damage, misuse, improper handling, normal wear and tear, unauthorised repairs, or damage caused by circumstances unrelated to a manufacturing defect. Specific exclusions may vary according to the product or manufacturer’s warranty terms.
How to Make a Warranty Claim
To make a warranty claim, contact Bag Plus with your order number, product details, a description of the issue, and supporting photographs or videos where applicable. Our team will review the information and advise whether further inspection or documentation is required.
Warranty Assessment
A reported issue may need to be inspected before a warranty claim is approved. The outcome will depend on whether the issue is determined to fall within the applicable warranty coverage.
Warranty Period
Warranty periods may vary between products and brands, so customers should check the warranty information provided with the relevant product or purchase. If you are unsure whether your product is still covered, contact Bag Plus with your order details.
Manufacturer or Brand Warranty
Some products may be covered by warranty arrangements provided directly by the manufacturer, brand, supplier, or authorised warranty provider. Where this applies, the applicable product or manufacturer warranty terms and claim process will apply.
International Warranty Considerations
International customers should check the applicable warranty conditions before purchasing, as warranty support may differ by product and destination. International returns may also involve shipping, customs, taxes, or other costs depending on the circumstances of the claim.
Warranty and Returns/Refunds
A warranty claim is different from a standard return or refund request and is handled according to the applicable warranty terms. For information about returning an order or requesting a refund, please refer to our Returns & Refund Policy.
Important Information
Individual products may have specific warranty terms that differ from the general information provided on this page. Where specific product or manufacturer warranty terms apply, those terms will govern the applicable warranty claim.
Contact Us
If you believe your product has a warranty-related issue, please contact Bag Plus with your order details and information about the problem. Our team will guide you through the appropriate warranty process.